PRIVACY POLICY

Last Updated: 02 SEPTEMBER 2025

1. INTRODUCTION

Clicknify ("Company," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and products, including but not limited to web design, web development, digital marketing, SEO services, social media marketing, branding, application development, and related services (collectively, the "Services").

This Privacy Policy applies to all users of our Services, including clients, website visitors, and service recipients. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Contact Information:

  • Company: Clicknify

  • Email: contact@clicknify.com

  • Phone: +91 9044854093

  • Address: Lucknow, India

2. SCOPE AND APPLICABILITY

This Privacy Policy applies to:

  1. Territorial Scope: This policy applies to the processing of personal data within India and internationally, including when we offer goods or services to individuals located outside India.

  2. Data Subjects: This policy applies to all individuals whose personal data we process, including:

    1. Clients and customers

    2. Website visitors

    3. Service recipients

    4. Business contacts

    5. Newsletter subscribers

    6. Social media followers

  3. Legal Framework: This policy complies with applicable data protection laws, including:

    1. India's Digital Personal Data Protection Act, 2023 (DPDP Act)

    2. Information Technology Act, 2000 and SPDI Rules, 2011

    3. General Data Protection Regulation (GDPR) for EU users

    4. California Consumer Privacy Act (CCPA) for California residents

    5. Other applicable international privacy laws

3. DEFINITIONS

For the purposes of this Privacy Policy:

  1. "Personal Data" means any information relating to an identified or identifiable natural person.

  2. "Sensitive Personal Data" includes financial information, passwords, health information, sexual orientation, biometric information, and other categories as defined by applicable law.

  3. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

  4. "Data Principal" refers to the individual to whom the personal data relates.

  5. "Data Fiduciary" refers to Clicknify as the entity that determines the purpose and means of processing personal data.

  6. "Data Processor" refers to any person who processes personal data on behalf of Clicknify.

4. INFORMATION WE COLLECT

4.1 Categories of Personal Data Collected

We collect the following categories of personal data:

A. Identity and Contact Information:

  1. Full name

  2. Email address

  3. Phone number

  4. Postal address

  5. Company name and designation

  6. Profile photographs

B. Technical Information:

  1. IP address

  2. Browser type and version

  3. Operating system

  4. Device information

  5. Cookies and tracking technologies

  6. Website usage data

  7. Log files and server data

C. Commercial Information:

  1. Purchase history

  2. Service preferences

  3. Payment information (processed by third-party payment processors)

  4. Invoice and billing details

  5. Contract information

D. Professional Information:

  1. Business requirements

  2. Project specifications

  3. Industry information

  4. Professional references

E. Marketing and Communication Data:

  1. Marketing preferences

  2. Newsletter subscriptions

  3. Social media interactions

  4. Communication history

F. User-Generated Content:

  1. Content provided for website development

  2. Testimonials and reviews

  3. Feedback and support requests

  4. Design preferences and specifications

4.2 Sensitive Personal Data

We may collect the following sensitive personal data only with explicit consent:

  1. Financial information for payment processing

  2. Health information (if relevant to specific services)

  3. Biometric information (if used for authentication)

  4. Any other information deemed sensitive under applicable law

4.3 Children's Data

We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If we become aware that we have collected personal data from a child without such consent, we will take steps to delete the information promptly.

5. HOW WE COLLECT INFORMATION

We collect personal data through the following methods:

5.1 Direct Collection

  1. Website contact forms

  2. Service registration and account creation

  3. Email communications

  4. Phone calls and meetings

  5. Contract execution

  6. Payment processing

  7. Customer surveys and feedback

5.2 Automatic Collection

  1. Website cookies and tracking technologies

  2. Server logs and analytics

  3. Social media plugins

  4. Third-party integrations

  5. Marketing automation tools

5.3 Third-Party Sources

  1. Business partners and referrals

  2. Social media platforms

  3. Public databases and directories

  4. Marketing service providers

  5. Data enhancement services

6. PURPOSE AND LEGAL BASIS FOR PROCESSING

6.1 Purposes for Processing

We process your personal data for the following purposes:

1. Service Delivery:

  1. Providing web design, development, and digital marketing services

  2. Project management and execution

  3. Technical support and maintenance

  4. Quality assurance and improvement

2. Business Operations:

  1. Contract management and administration

  2. Billing and payment processing

  3. Customer relationship management

  4. Record keeping and documentation

3. Marketing and Communications:

  1. Direct marketing communications

  2. Newsletter and promotional content

  3. Social media marketing

  4. Lead generation and conversion

4. Legal and Compliance:

  1. Compliance with legal obligations

  2. Dispute resolution and legal proceedings

  3. Fraud prevention and security

  4. Regulatory reporting

5. Analytics and Improvement:

  1. Website analytics and optimization

  2. Service improvement and development

  3. Market research and analysis

  4. Performance monitoring

6.2 Legal Basis for Processing

We process your personal data based on the following legal grounds:

A. Consent: Where you have provided clear and informed consent for specific processing activities.

B. Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.

C. Legitimate Interests: Where processing is necessary for our legitimate business interests, including:

  • Direct marketing to existing clients

  • Fraud prevention and security

  • Business development and improvement

  • Network and information security

D. Legal Obligation: Where processing is required to comply with applicable laws and regulations.

7. HOW WE USE YOUR INFORMATION

Your personal data may be used for the following specific purposes:

  1. Service Provision: To deliver our web design, development, digital marketing, SEO, and related services as specified in our service agreements.

  2. Communication: To communicate with you regarding services, updates, support, and administrative matters.

  3. Payment Processing: To process payments, generate invoices, and maintain financial records.

  4. Marketing: To send promotional materials, newsletters, and marketing communications (with appropriate consent).

  5. Website Improvement: To analyze website usage, improve user experience, and optimize our online presence.

  6. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  7. Security: To protect our systems, prevent fraud, and ensure the security of our services.

  8. Analytics: To understand user behavior, measure service effectiveness, and make data-driven business decisions.

8. INFORMATION SHARING AND DISCLOSURE

8.1 Categories of Recipients

We may share your personal data with the following categories of recipients:

A. Service Providers and Subcontractors:

  1. Web hosting providers

  2. Payment processors

  3. Email service providers

  4. Analytics and marketing platforms

  5. Cloud storage providers

  6. Technical support services

B. Business Partners:

  1. Joint venture partners

  2. Affiliate partners

  3. Third-party integration providers

C. Legal and Regulatory Authorities:

  1. Courts and tribunals

  2. Law enforcement agencies

  3. Regulatory bodies

  4. Legal advisors

D. Business Transfers:

  1. In connection with mergers, acquisitions, or business transfers

8.2 Sharing Principles

When sharing personal data, we ensure:

  1. Appropriate legal basis for sharing

  2. Adequate data protection measures

  3. Contractual obligations for data recipients

  4. Limitation to necessary data only

  5. Compliance with applicable laws

8.3 International Transfers

We may transfer your personal data outside India to countries that may not provide the same level of data protection. In such cases, we implement appropriate safeguards, including:

  1. Standard contractual clauses

  2. Adequacy decisions by relevant authorities

  3. Certification schemes

  4. Codes of conduct

9. DATA RETENTION

9.1 Retention Periods

We retain your personal data for the following periods:

A. Client Data: For the duration of our business relationship plus 7 years for legal and tax purposes.
B. Website Analytics: Up to 26 months from collection.
C. Marketing Data: Until consent is withdrawn or up to 3 years from last engagement.
D. Legal Documents: As required by applicable law, typically 7-10 years.
E. Technical Logs: Up to 12 months for security and troubleshooting purposes.

9.2 Retention Criteria

We determine retention periods based on:

  1. Legal and regulatory requirements

  2. Business necessity

  3. Contractual obligations

  4. Legitimate interests

  5. Data subject requests

9.3 Secure Deletion

When personal data is no longer required, we securely delete or anonymize it using industry-standard methods.

10. DATA SECURITY

10.1 Security Measures

We implement comprehensive security measures to protect your personal data:

A. Technical Safeguards:

  1. Encryption of data in transit and at rest

  2. Access controls and authentication

  3. Regular security updates and patches

  4. Firewall protection

  5. Intrusion detection systems

B. Organizational Safeguards:

  1. Employee training and awareness

  2. Data protection policies and procedures

  3. Regular security assessments

  4. Incident response procedures

  5. Vendor security requirements

C. Physical Safeguards:

  1. Secure facilities and access controls

  2. Environmental controls

  3. Equipment security

  4. Disposal procedures

10.2 Data Breach Response

In the event of a data breach, we will:

  1. Contain and assess the breach immediately

  2. Notify relevant authorities within 72 hours (where required)

  3. Inform affected individuals without undue delay

  4. Implement remedial measures

  5. Conduct post-incident review and improvement

11. YOUR RIGHTS AND CHOICES

11.1 Data Principal Rights


Under applicable data protection laws, you have the following rights:

A. Right to Information: To obtain information about how your personal data is processed.
B. Right of Access: To request access to your personal data and receive a copy.
C. Right to Correction: To request correction of inaccurate or incomplete personal data.
D. Right to Erasure: To request deletion of your personal data in certain circumstances.
E. Right to Grievance Redressal: To file complaints regarding data processing.
F. Right to Withdraw Consent: To withdraw consent for processing activities based on consent.
G. Right to Data Portability: To receive your personal data in a structured, machine-readable format.
H. Right to Object: To object to processing based on legitimate interests or direct marketing.

11.2 Exercising Your Rights

To exercise your rights, you may:

  • Email us at: contact@clicknify.com

  • Call us at: +91 9044854093

  • Submit a written request to our registered address

We will respond to your requests within reasonable time frames as required by applicable law.

11.3 Complaint Process

If you are not satisfied with how we handle your personal data, you may:

  1. Contact our grievance officer at contact@clicknify.com

  2. File a complaint with the Data Protection Board of India

  3. Contact relevant international data protection authorities for cross-border issues

12. COOKIES AND TRACKING TECHNOLOGIES

12.1 Types of Cookies

We use the following types of cookies:

A. Essential Cookies: Necessary for website functionality
B. Performance Cookies: To analyze website performance
C. Functional Cookies: To remember user preferences
D. Marketing Cookies: For targeted advertising (with consent)

12.2 Cookie Management

You can manage cookies through:

  1. Browser settings

  2. Our cookie consent banner

  3. Opt-out mechanisms for third-party services

12.3 Third-Party Cookies

We may use third-party services that set cookies, including:

  1. Google Analytics

  2. Social media plugins

  3. Advertising networks

  4. Marketing automation tools

13. THIRD-PARTY SERVICES

13.1 Integration Services

We integrate with various third-party services:

  1. Payment processors (PayPal, credit card processors)

  2. Email marketing platforms

  3. Social media platforms

  4. Analytics services

  5. Cloud storage providers

  6. Customer support tools

13.2 Third-Party Responsibility

Third-party service providers are responsible for their own privacy practices. We recommend reviewing their privacy policies.

13.3 Data Processing Agreements

We maintain data processing agreements with third-party processors to ensure appropriate data protection measures.

14. MARKETING AND COMMUNICATIONS

14.1 Marketing Communications

We may send marketing communications including:

  1. Service updates and announcements

  2. Promotional offers and discounts

  3. Industry news and insights

  4. Newsletter content

  5. Event invitations

14.2 Consent for Marketing

We obtain appropriate consent for marketing communications and provide easy opt-out mechanisms.

14.3 Opt-Out Process

You may opt out of marketing communications by:

  1. Using unsubscribe links in emails

  2. Contacting us directly

  3. Updating your communication preferences

  4. Withdrawing consent through our website

15. SPECIAL PROVISIONS FOR INTERNATIONAL USERS

15.1 GDPR Rights (EU Users)

EU users have additional rights under GDPR, including:

  1. Enhanced consent requirements

  2. Right to data portability

  3. Right to restrict processing

  4. Right to object to automated decision-making

15.2 CCPA Rights (California Residents)

California residents have rights under CCPA, including:

  1. Right to know about personal information collection

  2. Right to delete personal information

  3. Right to opt-out of sale of personal information

  4. Right to non-discrimination

15.3 Do Not Sell My Personal Information

We do not sell personal information as defined by CCPA. If our practices change, we will provide appropriate notice and opt-out mechanisms.

16. CHANGES TO THIS PRIVACY POLICY

16.1 Policy Updates

We may update this Privacy Policy periodically to reflect:

  1. Changes in our practices

  2. Legal and regulatory updates

  3. Service enhancements

  4. Technological developments

16.2 Notification of Changes

We will notify you of material changes by:

  1. Posting updated policy on our website

  2. Sending email notifications

  3. Providing notice through our services

  4. Other appropriate communication methods

16.3 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the revised policy.

17. GRIEVANCE REDRESSAL MECHANISM

17.1 Grievance Officer

We have appointed a grievance officer to address privacy-related concerns:

Grievance Officer Details:

  1. Name: [To be appointed]

  2. Email: contact@clicknify.com

  3. Phone: +91 9044854093

  4. Response Time: Within 30 days

17.2 Complaint Process

To file a complaint:

  1. Contact our grievance officer with details

  2. Provide relevant information and documentation

  3. We will investigate and respond within prescribed time limits

  4. Follow up if necessary

17.3 Regulatory Complaints

You may also file complaints with:

  1. Data Protection Board of India

  2. Relevant international data protection authorities

  3. Consumer protection agencies

18. DATA PROTECTION OFFICER

As we grow and if required by applicable law, we will appoint a Data Protection Officer (DPO) to oversee data protection activities and serve as a point of contact for data protection authorities and data subjects.

19. CONSENT MANAGEMENT

19.1 Consent Collection

We collect consent through:

  1. Clear opt-in mechanisms

  2. Consent forms and checkboxes

  3. Electronic signatures

  4. Documented agreements

19.2 Consent Records

We maintain records of:

  1. Who provided consent

  2. When consent was given

  3. What was consented to

  4. How consent was obtained

19.3 Consent Withdrawal

You may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

20. AUTOMATED DECISION-MAKING

We may use automated decision-making for:

  1. Fraud prevention

  2. Risk assessment

  3. Service personalization

  4. Marketing optimization

When we use solely automated decision-making that produces legal or similarly significant effects, we will provide appropriate safeguards and opt-out mechanisms.

21. BUSINESS TRANSFERS

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the transaction. We will provide notice of such transfers and any choices you may have regarding your personal data.

22. LEGAL BASIS AND COMPLIANCE

22.1 Applicable Laws

This Privacy Policy is designed to comply with:

  1. Indian data protection laws (DPDP Act, IT Act, SPDI Rules)

  2. GDPR for EU users

  3. CCPA for California residents

  4. Other applicable international privacy laws

22.2 Conflict Resolution

In case of conflicts between different legal requirements, we will apply the most protective standard unless legally prohibited from doing so.

22.3 Legal Updates

We monitor legal developments and update our practices accordingly to ensure ongoing compliance.

23. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Clicknify

  1. Email: contact@clicknify.com

  2. Phone: +91 9044854093

  3. Address: Lucknow, India

Business Hours: Monday - Friday, 10:00 AM - 4:00 PM (IST)

24. ACKNOWLEDGMENT AND ACCEPTANCE

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as described herein.

This Privacy Policy forms part of our Terms and Conditions and should be read in conjunction with them.

Effective Date: SEPTEMBER 2 2025

Version: 1.0

This Privacy Policy was last updated on 2 SEPTEMBER 2025 and is effective immediately upon posting on our website.